Privacy policy

Person in charge of the protection of personal information

The person in charge of the protection of personal information at TherMQ Inc. is Mohamed Ali Ghorbel, President.

For any question, access or correction request, or to withdraw your consent: info@thermq.ca · +1 514 250-1670.

Information we collect

• Contact form: name, email address, company, request type, message and attached files (drawings, specifications, calculations)
• Job applications: resume and any information you choose to send us
• Email or phone exchanges related to a quote request or a mandate
• Technical browsing data: IP address used temporarily to limit abusive form submissions, and the host's technical logs
• Google Ads cookies, only if you accept them

We only collect the information needed for the purposes listed below.

Why we use it

• To answer your requests and prepare a quote
• To carry out the mandates entrusted to us
• To review job applications
• To measure the results of our advertising, if you consent
• To protect the website and the form against abuse

Your information is never sold or rented, and is not used for other purposes without your consent.

Technical documents and attached files

Files sent through the form are delivered directly to TherMQ by email. They are not stored on the website server and are never made publicly accessible.

They are viewed only by the TherMQ people who need them to handle your request. They are shared with a partner fabricator only with your agreement and, where needed, under a non-disclosure agreement (NDA).

For particularly sensitive documents, we can agree on another transfer method before anything is sent.

Cookies

The website uses Google Ads cookies to measure the results of our advertising. They are only enabled if you click “Accept” in the banner shown on your first visit. Your choice is stored in your browser.

You can change your choice at any time: Change my cookie preferences

Service providers and transfers outside Quebec

To operate the website and our communications, we use providers that may process some information on our behalf: website host, email provider and Google (advertising). Some of these providers may store data outside Quebec, including in the United States.

Before any transfer outside Quebec, we assess whether the information will receive adequate protection, as required by Law 25.

Retention

• Requests that do not proceed: up to 24 months after the last exchange
• Job applications: up to 12 months, unless agreed otherwise
• Mandates: for the period required by our contractual, professional and tax obligations

At the end of these periods, information is securely destroyed or anonymized.

Security

The website is served over HTTPS only. The form is protected against automated submissions and checks file types and sizes. Access to information is limited to authorized people.

If a confidentiality incident presents a risk of serious injury, we will notify the people concerned and the Commission d'accès à l'information, as the law requires.

Your rights

• Access the personal information we hold about you
• Have it corrected if it is inaccurate, incomplete or ambiguous
• Withdraw your consent to its use
• Ask for it to be deleted once it is no longer needed

Send your request to the person in charge named above. We will reply within 30 days. If you are not satisfied with our answer, you may contact the Commission d'accès à l'information du Québec.

Updates

This policy may be updated to reflect changes in our activities or in the law. The current version is always published on this page. Last updated: November 4, 2026.